Support
Something not working, or just want to say hi? We read every message.
Contact us
We usually reply within 2 business days. To help us help you, please include:
- The name of the game
- Your device model and OS version (for example, "iPhone 15, iOS 18" or "Pixel 8, Android 15")
- The game version, if you know it
- What happened and what you expected to happen
Frequently asked questions
Do I need an account to play?
No. Our games don't require you to sign up or log in, and we don't ask for your name or email address to play.
I lost my progress or got a new phone. Can I get it back?
Because there's no account, game progress is generally stored on your device. Deleting the app or switching phones can reset it unless the game offers a backup option in its settings. If something went wrong, contact us and we'll do what we can.
Why does the game show ads?
Our games are free to play and supported by ads, which let us keep making them. Details about the ad partners we use, and the choices you have, are in our Privacy Policy.
How do I limit ad tracking or personalization?
iPhone/iPad: go to Settings → Privacy & Security → Tracking and turn off tracking for the app. You can also manage Apple's ad settings under Settings → Privacy & Security → Apple Advertising.
Android: go to Settings → Security & privacy → Privacy → Ads (menu names vary by device) to delete your advertising ID or opt out of ads personalization.
Ads will still appear, but they'll be less targeted.
I made a purchase and it didn't work. What now?
First, try restoring purchases from the game's settings, if that option is available. Purchases are processed by Apple or Google, so receipts and refund requests are handled through them (Apple: reportaproblem.apple.com; Google Play: your Play Store order history). If it still isn't resolved, email us with your order number.
The game crashes or won't open.
Try updating the game and your device's operating system, then restart your device. If it keeps happening, email us with your device model, OS version, and a description of what you were doing when it happened.
How do I delete my data?
Uninstalling the game removes the data stored on your device. To ask us about any data we may hold, such as emails you've sent us, contact hello@efanstudios.com. See our Privacy Policy for more on your choices and rights.
Are your games for kids?
Our games are made for a general audience and aren't directed at children under 13. See our Privacy Policy for details.
I have an idea or want to work with you.
We'd love to hear it. Send us an email and let us know what you have in mind.